This English translation is provided for convenience only. In case of any discrepancy, the Spanish version prevails and is the legally binding text.

Legal

Terms and Conditions

Last updated: September 22, 2026 · Effective from: June 27, 2026

These Terms and Conditions (the “Terms”) govern access to and use of the website operated by RP CLOUD SERVICES SAS (hereinafter, “Claria”), a Colombian company identified with NIT (Tax ID) 901.919.124 and domiciled in Bogotá D.C. By browsing the site, creating an account or requesting our services, you accept these Terms and declare that you have read our Privacy Policy.

1. Acceptance

Use of the platform implies full and unreserved acceptance of these Terms. If you do not agree, you must refrain from creating an account or using the services.

2. Description of the service

Claria is an artificial intelligence and process automation firm. Through this website:

Service information: we present our diagnosis and implementation solutions (AI agents, WhatsApp chatbots, process automation and integrations).
Contact requests: we offer channels to schedule a diagnosis or request a quote.
User accounts: give access to resources and communications associated with the relationship with Claria.

Professional services are contracted and invoiced directly through separate commercial agreements (proposals, service orders or contracts), and not through an automated purchase on the site.

3. Registration and account security

To access your account and the associated resources you must register by providing truthful and up-to-date information. You are solely responsible for keeping your credentials confidential and for all activity carried out from your account. You must notify us without delay of any unauthorized use at hola@claria-co.com. Claria may suspend accounts where there are reasonable indications of fraud, impersonation or breach of these Terms.

4. Use of the site and of deliverables

The content published on this site (texts, designs, trademarks and code) is made available to you for informational purposes only. Deliverables that Claria produces as part of a contracted service (workflows, integrations, configurations, documentation) are governed by the license and conditions agreed in the respective proposal or contract. Unless otherwise agreed, the following is expressly prohibited:

Redistributing, reselling, sublicensing or publishing the site’s content on other platforms.
Sharing your account credentials with third parties.
Using the content to train artificial intelligence models without written authorization.
Removing watermarks, copyright notices or attributions.

5. Fees and invoicing

Professional services are quoted and invoiced in accordance with the proposal, service order or contract agreed with each client. The conditions of scope, fees, currency, applicable taxes (including VAT where applicable) and payment terms are set out in that document. This site does not process online payments; invoicing is carried out directly through the channels agreed with Claria.

6. Cancellation and refunds

As these are professional services contracted through individual agreements, the conditions for cancellation, refund and reversal are governed by the terms agreed in the respective proposal or contract. Where the client qualifies as a consumer, the guarantees and payment reversal procedures provided for in Law 1480 of 2011 (Colombian Consumer Protection Statute) will additionally apply as relevant.

7. Intellectual property

All content available on Claria —including texts, videos, designs, trademarks, logos, code and automations— is the property of RP CLOUD SERVICES SAS or its licensors and is protected by copyright and industrial property law. These Terms do not transfer any intellectual property rights to the user.

8. User conduct

You agree not to:

Use the platform for unlawful purposes or purposes contrary to morality and public decency.
Attempt to breach security, reverse engineer or interfere with the infrastructure.
Impersonate others or provide false information.
Submit content that infringes the rights of third parties.

9. Limitation of liability and warranties

The services are provided “as is” and “as available”. We make reasonable efforts to keep the platform operational and error-free, but we do not guarantee uninterrupted availability. To the maximum extent permitted by law, Claria shall not be liable for indirect damages, loss of profits, loss of data or damages arising from the use of, or inability to use, the services. Nothing in these Terms excludes the minimum guarantees established by Law 1480 of 2011 (Colombian Consumer Protection Statute).

10. Suspension and termination

Claria may suspend or terminate access to the platform in the event of a breach of these Terms, fraudulent use, an order from a competent authority or the cessation of business activity. You may close your account at any time by writing to hola@claria-co.com.

11. Amendments

We may amend these Terms or the services offered at any time. Changes will apply from their publication at this same URL. The financial conditions of a service already contracted will be governed by the terms agreed in the corresponding proposal or contract.

12. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Colombia. The parties will attempt to resolve any dispute in good faith through direct conciliation. If no agreement is reached, the parties submit to the competent courts of Bogotá D.C. Consumers may also turn to the Superintendencia de Industria y Comercio (SIC).

13. CRM GMS and Google connections

As of September 22, 2026, these specific conditions describe the use of CRM GMS — Clar·ia and its optional Gmail and Google Calendar connections. Access to the CRM requires an active account or an invitation from the team. Existing commercial agreements determine the scope of the contracted service.

You may only connect an account of your own for which you have authority to grant authorization. Connecting services requires consent separate from signing in and may be subject to the policies of the Google Workspace administrator.
Gmail lets you send drafts to contacts who accept communications. Google Calendar lets you create and update the CRM’s own events in your primary calendar. Reading the mailbox or synchronizing all calendars is not offered.
An API key cannot use your connection unless you expressly delegate the capabilities in My connections. By enabling them, you authorize that agent to carry them out without per-operation confirmation until you withdraw them. Review the recipient, content and purpose of the instructions you give the agent.
You must have a valid basis for the communications and honor opt-out or unsubscribe requests. Using the integration for impersonation, fraud, spam or unlawful communications is not permitted.
You can disconnect Google or withdraw the delegations. This stops new operations once the withdrawal takes effect; an operation already in progress may complete. Disconnecting does not delete messages or events already created in Google.
When a send result is uncertain, the CRM blocks its automatic retry. Check Sent in Gmail before ordering another send. The availability of the integration also depends on Google, its quotas and the validity of the authorization.

Data processing is explained in the Google Workspace privacy section. These operating conditions do not alter the applicable legal guarantees or replace signed commercial agreements.

14. Contact

RP CLOUD SERVICES SAS · NIT 901.919.124 · Bogotá D.C., Colombia · hola@claria-co.com

Base document aligned with Law 1480/2011, Decree 1074/2015 and standard SaaS contractual practice. Review by legal counsel is recommended before final publication.